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Your privacy matters to us. And we are committed to protecting any personal information you give us. This document, which we update from time to time, describes what we do with your personal information. It also tells you how to contact us if you have any questions about it. At RUNWELLRENTACAR.com we offer online car rental.


What kind of personal information do we use?

When you book a car or request a quote, we ask you for the information we need to give you what you want. This may include the main driver’s name, age, contact details (email, address and telephone number), date and place of birth, passport information, driving licence information and payment information.

When you visit our websites, we may collect certain information, even if you don’t book a car. This may include your IP address and which browser you’re using, as well as information about your computer’s operating system, application version, language settings and pages visited. If you’re using a mobile device, we might also collect data that identifies your device, device-specific settings and characteristics, and latitude/longitude. We might also calculate and process data related to the apps installed on your mobile device (e.g. name, description and category). None of this information by itself will be able to tell us who you are, but it can still be considered ‘personal’ information. None of this information by itself will be able to tell us who you are, but it can still be considered ‘personal’ information.

We may also receive information about you when you use certain social media services.

Why do we collect, use and share your personal details?

  • Bookings: First and foremost, we use your personal information to complete and administer your car booking. We may also use it to complete and administer the bookings of any ancillary products (such as insurance), and to forward the necessary details to the relevant supplier.
  • Customer reviews: We may use your contact information to send you a short questionnaire about your rental. This helps us understand and improve our service and the service our partners provide.
  • Marketing activities: We also use your personal information for marketing activities, as permitted by law
  • Other communications: There may be other times when we contact you by email, phone or SMS, depending on the contact information you share with us. There could be a number of reasons for this:
    • We may need to respond to and handle your requests.
    • If you have not finalised a booking online, we may email you a reminder to do so. We see this as a useful service because it lets you carry on with a booking without having to find the car again or fill in all the booking details from scratch.
    • When you use our services, we may send you a questionnaire or ask you to review your experience with us.
    • We may send you other material related to your booking, such as information on contacting RUNWELL if you need help – or a summary of your previous bookings.
  • Market research: We sometimes ask our customers to take part in market research. Any additional personal details that you give us as part of this research will be used only with your consent.
  • Fraud detection and prevention: We may use personal information to detect and prevent fraud and other illegal or unwanted activities.
  • Improving our services: Finally, we use personal information for analytical purposes, to improve our services, to enhance the user experience, and to improve the functionality and quality of our online travel services.

How do we share your data with third parties?

In certain situations, we may share your personal information with third parties.

  • Competent authorities: We may share your personal information with government or investigative authorities if required by law (or any regulation having the force of law). Such requirements include court orders, subpoenas and orders arising from legal processes and criminal investigations. We may also disclose your personal data if it is strictly necessary for the prevention, detection or prosecution of criminal acts.


What security procedures do we put in place to safeguard your personal information?

In accordance with UK and European data protection laws, we observe reasonable procedures to prevent unauthorised access to and misuse of personal information.
We use appropriate business systems and procedures to protect your personal information. We also use security procedures and technical and physical restrictions on accessing and using the personal information on our servers. Only authorised personnel are permitted to access personal information in the course of their work.


How can you control the personal information you have given to us?

You can request a copy of the information we have about you by emailing Cette adresse e-mail est protégée contre les robots spammeurs. Vous devez activer le JavaScript pour la visualiser. (stating 'Data Query' in the subject line) or writing to Wilsonova 6, Prague 1, Czech Republic, 11000. To keep your information safe, we may ask for further information to confirm your identity. If you spot any mistakes in your information, please tell us (email or write to the same addresses) so we can correct them.
Should you have any questions, concerns or comments about our practices or this Privacy Policy, please email us at Cette adresse e-mail est protégée contre les robots spammeurs. Vous devez activer le JavaScript pour la visualiser., stating ‘Privacy‘ in the subject line. CAR RENTAL COMPANY has its offices at Wilsonova 6, Prague 1, Czech Republic, 11000.


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